SHIPPING & RETURNS
Shipping Policy
At lεya activewear, we prioritize delivering your order safely and efficiently.
Order Processing:
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
Shipping Services:
We currently ship exclusively within Greece using Hellenic Post. Unfortunately, we do not offer shipping to international destinations or Cyprus at this time.
Shipping Within Greece
Hellenic Post Delivery:
Deliveries are typically completed within 1-7 business days, depending on the timeline provided by Hellenic Post Courier.
Shipping Costs:.
Flat Rate: There is a flat shipping fee of €2.99.
If you have any further questions or concerns, feel free to reach out to us thought the Contact Section.
Return Policy
We understand that sometimes a product may not be the right fit, and we're here to help.
Please note, we do not offer an exchange policy.
Returns
You have 15 calendar days from the date you received your order to return unworn, unwashed items with tags still intact. To qualify for a refund, please ensure that the item is in its original condition and packaging.
How to Return an Item: Just 5 Simple Steps:
1. Contact us: Through the Contact Section send us a message to let us know you would like to return an item.
2. Prepare your Return Form: On a piece of paper, please write down your name, your email, and your IBAN. This information will help us process your return and improve our services.
3. Package your Return: Place the items you wish to return, along with the return form you’ve filled out, into the original packaging.
4. Ship your package: Return the package to any post office of your choice and send it to the following address:
lεya
Evias 53
Chalkida, 34132
Greece
Please note that return shipping costs are the responsibility of the customer. You may choose any postal service that suits you.
5. Await Confirmation: Once we receive and inspect your return, we will email you to confirm the status of your refund.
Refunds
Once your return has been received and we’ve confirmed that the items are unworn and in their original condition, we will process your refund.
Payment Method: If you paid by credit card, debit card, or PayPal, the refund will be credited to your account within 14 days of our receiving your return.
If you have any questions about our return policy, please don’t hesitate to contact us though the Contact Section. Your satisfaction is our priority, and we’re here to assist you in any way we can.
Thank you for choosing lεya activewear!